Refunds & Cancellation

Last updated: 18 October 2026

1. Payments

Plans are paid in cryptocurrency to the address shown by the bot. Blockchain transfers are irreversible, so a payment cannot be reversed at the network level.

2. Cancellation

There is no auto-renewal. To cancel, simply do not renew when your plan expires. Your access continues until the end of the period you paid for. You may also ask us to mark your subscription cancelled so it is not renewed.

3. Refunds

If the Service failed to function for you and we cannot fix it, contact us within 14 days of payment by emailing support@shinganguard.com. At our discretion we will refund the unused portion, in the same asset and to the same address where possible. Refunds are not available for change of mind, for losses caused by third-party outages, or after the service has been substantially delivered.

4. Credits and top-ups

Operator credits are prepaid platform usage. A top-up is final once the transaction is verified on-chain, and credits already spent on a project, an evaluation or the work behind them are not refunded. Unused credits stay in your account and remain available. If the service failed to function for you and we cannot fix it, contact us within 14 days of the top-up; at our discretion we may refund the unused portion in the same asset and to the same address where possible. Credits are not money, are not transferable, and do not earn interest.

5. Failed or duplicate payments

If you sent the wrong amount, paid an expired invoice, or paid twice, contact support with the transaction hash. We will credit or return the funds where the on-chain facts allow it.

6. Contact

Email support@shinganguard.com.